Mackie Insurance


El Dorado Hills, CA 

Notice of Privacy Policy
Mackie Insurance Brokerage (MIB)

We value you as a customer and we know how much privacy means to you. We will inform you of our policies for collecting, using, securing, and sharing customer information the first time we do business with you and every year you are a MIB customer.

•We do not sell customer information.
•We do not allow those who are doing business on our behalf to use our customer information for their own marketing purposes.
•We contractually require any person or organization providing products or services on our behalf to protect MIB customer information.
•We do not share customer medical information with anyone within the MIB family of companies unless:
?You expressly authorize it; or
?It is permitted or required by law; or
?Your insurance policy contract with us permits us to do so.
•We afford our prospective and former customers the same protections as existing customers with respect to the use of personal information.

We collect, use, and share information we need to conduct our business, to advise you of our products and services, and to provide you with customer service. We may collect and maintain several types of customer information needed for these purposes, such as those below.

Types of information we may collect and how we gather it:

•From you; on applications for our insurance, banking, and investment products; from other policies or products you have with us, or on other forms, through telephone or in-person interviews, your MIB agent, and our Customer Response Center and your website activity. Examples of the types of information we may collect from you include, but are not limited to, information you provide to us, such as your address or telephone number, and information about how you navigate and interact with our website, such as formatting of information you provide, the time you spend on a page, which pages you visit and the style in which you answer questions.
•From your transactions or experiences with us; such as your payment history and underwriting and claim records
•From the MIB family of companies and non-MIB companies, organizations, or consumer reporting agencies, such as your driving record, claim history, or credit information
For those visiting®

We want to make you aware of how we use "cookies" to enhance your experience when visiting "Cookies" are files we place in your computer's browser to store your MIB Web site preferences. If you disable "cookies" on your browser, the site will not remember your preferences and you will not be able to access a customized default home page view of our Web site. Our "cookies" are only used when you are visiting our site. By themselves, "cookies" do not tell us your e-mail address or other personally identifiable information. Only you can provide that information on our Web site - if you choose to do so. "Cookies" help us to understand your Web site usage, so we can continually improve its usability. For example, we may use "cookies" to personalize your experience at our Web site, if you have accepted this option (e.g., to remember your customer ID on the MIB Bank log-in page). We may also use "cookies" to offer you other insurance and financial services products that may suit your needs.

We use customer information, including consumer report information, to underwrite and/or rate your policies and products, process your claims, ensure proper billing, service your accounts, and offer you other insurance and financial services products that may suit your needs.

We share information about our transactions (such as payment of premium) and experiences (such as an auto accident) with you within our MIB family of companies and with MIB agents to better serve you and to help meet your current product and service needs. We may share information about you with persons or organizations inside or outside our family of companies as permitted or required by law, including sharing with companies that perform marketing or other services for us or with whom we have joint marketing agreements. These agreements allow us to provide a broader selection of insurance and financial products to you.

We may also share customer information with consumer reporting agencies and with other entities as needed to handle your claim and to protect against fraud and unauthorized transactions. For example, we might share name, address, and coverage information with an auto body shop to speed up repairs on auto damage claims.

WHAT INFORMATION WE SHARE: Unless you tell us not to, we may share information within MIB that was obtained from your application, such as your occupation; or information obtained from a consumer report, such as your credit history. We may also verify information provided by you, such as your driving record; or information regarding your employment, such as your employment history. This sharing may take place unless you have told us not to share this information.

WHY WE SHARE: We may share information about you within MIB:

•To enhance our service to you.
•To underwrite and/or rate your policies and products.
•To measure your interest in our products or services.
•To research, develop, and improve our products and models.
•To monitor customer trends.

If you are an existing customer and have already told us your sharing preference, no action is needed unless you want to change your information sharing preference. To change your preference at any time, call or write your MIB agent or call the toll-free number listed above.

Your choice does not limit MIB from sharing certain information about your transactions with us (such as your name, address, and payment history) or your experiences with us (such as your MIB claim activity). This choice does not apply to our efforts to market products and services to you - you may receive information about other insurance and financial services products that may suit your needs.1

In order to ensure the safety of customer information, we continually:

•Maintain physical, electronic, and procedural safeguards
•Review our policies and practices
•Monitor our computer networks
•Test the strength of our security
1This sharing option does not apply to our Canadian customers if the product or policy was purchased in Canada.

Thank you for choosing MIB. We value you as a customer and appreciate the opportunity to serve you.

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Frequently asked questions from business insurance clients and other interested parties.
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